Shipping & Delivery Policy

Last Updated: July 29, 2026

Thank you for shopping with Abodewish.

This Shipping & Delivery Policy explains our order processing procedures, shipping charges, estimated delivery times, tracking services, address requirements, international shipping conditions, and procedures for delayed or missing packages.

Please review this policy before placing an order. Delivery estimates are provided in good faith but may be affected by carrier operations, fulfillment availability, customs processing, weather, holidays, and other circumstances outside our direct control.

Nothing in this policy excludes, limits, or replaces any consumer right or legal remedy that cannot lawfully be excluded or limited.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding applicable public holidays.

During peak seasons, promotional periods, product launches, or periods of unusually high order volume, processing may require up to 5 business days.

Processing time refers to the period required to verify, prepare, pack, and transfer an order to a shipping carrier. It is separate from the estimated delivery time after shipment.

After placing an order, customers will normally receive:

An order confirmation email;
A payment confirmation, where applicable; and
A shipping confirmation email containing tracking information after the order has been dispatched.

Receiving an order confirmation does not mean that the order has already shipped.

2. Order Verification

We may review an order before shipment to verify:

Payment authorization;
Billing and shipping information;
Product availability;
Suspected fraud or unauthorized activity;
Unusually large order quantities; or
Information required by a payment provider or shipping carrier.

We may contact the customer for additional information when reasonably necessary to process an order.

Failure to provide requested information may delay processing or result in cancellation and refund of the affected order.

3. Shipping Fee

The standard shipping fee is:

Flat Shipping Fee: $6.90 per order

The applicable shipping charge will be displayed during checkout before payment is completed.

No additional shipping fee will normally be charged merely because products from the same order are sent in separate packages.

The standard shipping fee does not include customs duties, import taxes, brokerage fees, remote-area surcharges, redelivery charges, address-correction charges, or other fees imposed by governments, carriers, or third parties.

Original shipping charges are generally non-refundable after an order has shipped, except where:

We shipped an incorrect product;
The product was verified as defective or damaged upon delivery;
The order was materially different from its description;
The entire shipment was lost before delivery;
The order was canceled before shipment; or
A refund of shipping charges is required by applicable law.

4. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and transferred to the shipping carrier.

United States

Estimated delivery time:

5–10 business days after shipment

International Destinations

Where international shipping is available at checkout, the estimated delivery time is:

10–20 business days after shipment

These timeframes are estimates rather than guaranteed delivery dates.

The estimated total time from placing an order to receiving it generally consists of:

Order processing time; plus
Carrier transit time.

For example, an order requiring 1–3 business days of processing and 5–10 business days of transit may take approximately 6–13 business days in total.

A product page, checkout page, order confirmation, or shipping confirmation may provide a different estimated timeframe for a particular item or destination. Where a product-specific estimate is clearly displayed, that estimate will apply to the affected item.

5. Shipping Locations and Fulfillment

Abodewish is an online retailer that may work with multiple suppliers, warehouses, fulfillment providers, and shipping carriers.

Products may be dispatched from different domestic or international fulfillment locations depending on:

Product availability;
Supplier location;
Customer destination;
Package size;
Inventory allocation; and
Selected carrier service.

The dispatch location may differ from the Abodewish legal business address.

Customers should not send returns to the address shown on a shipping label, fulfillment label, or package unless Abodewish has expressly confirmed that address as an authorized return address.

All returns must follow our Return & Refund Policy and the return instructions provided by our customer support team.

6. Tracking Information

Tracking information is normally provided for shipped orders.

After an order is dispatched, a shipping confirmation email will be sent to the email address provided during checkout. This email may include:

A tracking number;
A tracking link;
The shipping carrier or logistics provider; and
Available shipment status information.

Tracking information may require 2–5 days after shipment to display its first meaningful update.

A delay in tracking activation does not necessarily mean that the package has not been transferred to the carrier. Some carriers do not scan a package at every stage of transit.

Customers are responsible for providing an accurate email address and reviewing shipping and tracking notifications.

7. Shipping Carriers

Depending on the destination, package size, product source, and fulfillment location, orders may be delivered through carriers or logistics partners such as:

USPS;
UPS;
FedEx;
DHL;
Regional carriers;
International postal services; or
Local last-mile delivery providers.

The carrier shown at the beginning of the shipment may transfer the package to another carrier for final delivery.

Abodewish does not guarantee that a specific carrier will be used unless expressly confirmed before purchase.

8. Split Shipments

Orders containing multiple products may be divided into separate packages.

This may occur when:

Products are stored at different fulfillment locations;
Products have different processing times;
A product requires specialized packaging;
Inventory availability differs; or
Separate shipments provide a more efficient delivery method.

Separate packages may:

Have different tracking numbers;
Be delivered by different carriers;
Depart on different dates; and
Arrive on different days.

Customers will not normally be charged an additional standard shipping fee solely because an order is divided into multiple shipments.

A partial delivery does not necessarily mean that the remaining products are missing.

9. Shipping Delays

Delivery may be delayed because of circumstances including:

Carrier congestion;
Severe weather or natural disasters;
Seasonal shipping volume;
Public holidays;
Customs inspections;
Transportation disruptions;
Labor disputes;
Security screening;
Incorrect or incomplete addresses;
Remote delivery locations;
Supplier or fulfillment delays;
Government restrictions; or
Other circumstances outside our reasonable control.

We will make reasonable efforts to provide accurate shipment estimates and communicate material delays when information is available.

If we determine that an order cannot be shipped within the timeframe communicated when the order was placed, we will provide the options required by applicable law. These options may include:

Agreeing to a revised shipment date;
Continuing to wait for the order;
Canceling the unshipped portion of the order; or
Receiving a refund for merchandise that will not be shipped.

We will not substitute a materially different product without the customer’s express agreement.

10. Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address change requests should be submitted as soon as possible, preferably within 12 hours after placing the order.

To request an address change, contact:

Email: mroslijanty@gmail.com
Phone: +1 (936) 260-5549

Please include:

Your full name;
Your order number;
The original shipping address; and
The requested corrected address.

Submitting an address change request does not guarantee that the address can be changed.

Once an order enters processing, is transferred to a fulfillment provider, or is shipped, we may be unable to modify or redirect it.

Customers should not submit a second order solely to correct an address unless instructed to do so by our customer support team.

11. Incorrect or Incomplete Addresses

Abodewish is not responsible for delays or failed delivery caused by address information that was entered incorrectly or incompletely by the customer, except to the extent required by applicable law.

Examples include:

Incorrect street numbers;
Missing apartment, suite, or unit numbers;
Incorrect ZIP or postal codes;
Misspelled street or city names;
Incorrect state or country selections;
Invalid telephone numbers; or
Addresses that the carrier cannot access.

If a carrier charges an address-correction, redirection, storage, or redelivery fee, the customer may be responsible for that charge where permitted by law.

If a package is returned because of an incorrect or incomplete address, we may offer:

Reshipment after the customer confirms the correct address and pays any applicable additional shipping charges; or
A refund of the eligible merchandise price after deducting shipping, return, carrier, or handling charges where permitted by law.

A refund cannot normally be completed until the returned package has been located and received by the relevant fulfillment location.

12. Refused or Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically constitute an approved cancellation or return.

A refused or unclaimed shipment may be:

Returned to the sender;
Sent to a carrier facility;
Held temporarily;
Returned to a fulfillment provider; or
Disposed of according to the carrier’s procedures.

Additional shipping, storage, return, customs, or handling charges may apply.

Any eligible refund will generally be considered only after the package has been returned, identified, and reviewed.

Customers should contact Abodewish before refusing a shipment.

13. Delayed Packages

If a package appears delayed:

Review the latest tracking information.
Allow sufficient time for tracking systems to update.
Check for carrier notices or delivery exceptions.
Confirm that the shipping address is correct.
Contact the carrier when the tracking page instructs you to do so.
Contact Abodewish if the package remains delayed beyond the estimated delivery period.

When contacting us, please provide:

Your order number;
Your tracking number;
The name used for the order;
The delivery address; and
Any carrier case or reference number.

We will make reasonable efforts to assist with a carrier or fulfillment investigation.

A carrier investigation may require additional time, and we may need to wait for the carrier’s response before determining the appropriate resolution.

14. Lost Packages

A package may be treated as potentially lost when:

Tracking has not updated for an unusually long period;
The carrier confirms that it cannot locate the package;
The package was delivered to an incorrect location;
The package was damaged or destroyed in transit; or
The expected delivery period has passed and there is no reliable delivery information.

We may request that the customer:

Confirm the shipping address;
Contact the carrier;
Complete a carrier declaration;
Provide a written statement of non-receipt; or
Cooperate with a carrier, payment provider, or insurance investigation.

After reviewing the available information, we may offer an appropriate remedy, which may include:

Continued carrier investigation;
Reshipment;
Replacement;
Store credit, where accepted by the customer;
Partial refund; or
Full refund.

The available resolution will depend on the circumstances, product availability, carrier findings, evidence provided, and applicable law.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

Verify the complete delivery address;
Check porches, entrances, garages, side doors, parcel lockers, mailrooms, and other safe locations;
Ask household members, neighbors, reception staff, or property management;
Review any carrier delivery photograph or notice;
Allow a reasonable period in case the package was scanned before final placement; and
Contact the carrier to request delivery details or open a case.

After completing these steps, contact Abodewish with your order number, tracking number, and carrier case information.

A “Delivered” scan will be considered relevant evidence but will not automatically eliminate any right or remedy available under applicable law.

We will review available tracking, delivery confirmation, address information, carrier findings, and other evidence before determining the appropriate response.

Abodewish does not guarantee reimbursement for packages stolen after proper delivery to the address provided by the customer, except where otherwise required by applicable law.

16. Damaged Packages

If the outer package or product arrives damaged, contact us promptly.

We recommend reporting visible shipping damage within 7 days after delivery to help us investigate the matter efficiently.

Please retain:

The damaged product;
The shipping carton;
Internal packaging materials;
Shipping labels;
Included components; and
Clear photographs or video of the damage.

Do not discard the packaging until the matter has been reviewed.

Depending on the circumstances, we may offer a replacement, replacement components, partial refund, full refund, or another appropriate remedy under our Return & Refund Policy.

The recommended reporting period does not eliminate mandatory consumer rights that may apply under applicable law.

17. International Shipping

International shipping is available only to destinations offered during checkout.

International customers may be responsible for:

Import duties;
Customs charges;
Value-added tax;
Sales or consumption taxes;
Brokerage fees;
Carrier collection fees; and
Other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.

Abodewish does not control these third-party charges and cannot reliably estimate them for every destination.

International customers are responsible for complying with local import restrictions and providing any information required for customs clearance.

Customs authorities may open, inspect, hold, or delay packages. Customs processing times are outside our direct control.

If a package is rejected, refused, abandoned, or returned because import charges were not paid or required information was not provided, shipping, customs, return, storage, or handling charges may be deducted from any eligible refund where permitted by law.

18. Shipping Restrictions

Some products may be unavailable for delivery to certain destinations because of:

Carrier restrictions;
Product dimensions or weight;
Material restrictions;
Customs rules;
Safety regulations;
Supplier limitations; or
Legal restrictions.

If we determine that an ordered product cannot be shipped to the provided destination, we may:

Contact the customer for an alternative address;
Cancel the affected product; or
Cancel the affected order and issue the appropriate refund.

We will not charge a customer for merchandise that we determine cannot be supplied and shipped.

19. Order Cancellations Before Shipment

Customers may request cancellation by contacting us as soon as possible.

Cancellation requests are not guaranteed because orders may enter processing shortly after purchase.

If an order has not entered fulfillment or shipped, we may approve the cancellation and issue a refund to the original payment method.

Once an order has entered fulfillment or shipped, cancellation may no longer be possible. The customer may need to wait for delivery and request a return under our Return & Refund Policy.

If we are unable to ship within the applicable timeframe, customers will receive the delay, cancellation, and refund options required by applicable law.

20. Shipping Confirmation and Delivery Records

Carrier tracking, delivery scans, delivery photographs, signature records, GPS data, postal records, and fulfillment records may be used when reviewing:

Delayed delivery claims;
Non-delivery claims;
Address disputes;
Payment disputes;
Suspected fraud; or
Requests for replacement or refund.

Carrier information is not always conclusive, and each matter will be reviewed according to the available evidence and applicable law.

We may retain relevant shipping and communication records as described in our Privacy Policy.

21. Contact Information

For questions concerning shipping, tracking, delivery, or address corrections, contact:

Store Name: Abodewish

Website: https://abodewish.us

Customer Support Email: mroslijanty@gmail.com

Customer Support Phone: +1 (936) 260-5549

Legal Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The legal business address is provided for business and legal correspondence.

It is not a warehouse, fulfillment location, or authorized return address unless Abodewish expressly confirms otherwise in writing.

Customer support generally responds within 1–2 business days, Monday through Friday. Response times may be longer during public holidays, promotional periods, or periods of unusually high inquiry volume.

22. Relationship to Other Policies

This Shipping & Delivery Policy should be read together with our:

Return & Refund Policy;
Terms of Service;
Privacy Policy; and
Contact Us page.

Returns must be submitted and processed according to our Return & Refund Policy.

If this policy conflicts with a mandatory consumer protection law applicable to a transaction, the mandatory law will control.

23. Changes to This Policy

We may update this Shipping & Delivery Policy to reflect operational, carrier, business, regulatory, or legal changes.

The policy displayed when an order is placed will generally apply to that order, except where a later change is required by law or provides the customer with more favorable rights.

The “Last Updated” date at the beginning of this policy identifies the latest revision.