Return & Refund Policy

Last Updated: July 29, 2026

Thank you for shopping with Abodewish. We want our return and refund process to be clear, reasonable, and transparent.

Please review this policy before submitting a return request. By purchasing from Abodewish, you acknowledge that returns, refunds, replacements, and cancellations are handled according to this policy and any applicable consumer protection laws.

1. Return Eligibility

You may request a return within 30 days after the date your order is shown as delivered.

To be eligible for a return, the item must generally meet the following conditions:

• The item must be unused, unworn, unwashed, and in substantially the same condition in which it was received.

• The item must include its original packaging, accessories, manuals, components, and tags, where applicable.

• The item must not show signs of misuse, improper installation, accidental damage, unauthorized modification, or excessive handling.

• You must provide valid proof of purchase, such as your order number or order confirmation.

• You must contact us and receive return instructions before sending the item.

A return request does not automatically guarantee approval. Eligibility will be determined after reviewing the order information, the reason for return, the condition of the product, and any supporting evidence.

Nothing in this policy limits any consumer right that cannot legally be excluded or restricted.

2. How to Request a Return

To request a return, contact us at:

Email: mroslijanty@gmail.com
Phone: +1 (936) 260-5549

Please include:

• Your full name

• Your order number

• The email address used to place the order

• The name of the item

• The reason for the return

• Clear photographs or video, when the item is damaged, defective, incorrect, incomplete, or materially different from its description

If your request is approved, we will provide return instructions and, when applicable, a Return Authorization number.

Do not send a product back before receiving written return instructions from Abodewish.

3. Return Address

The return destination may vary depending on the product, supplier, fulfillment location, and reason for return.

The authorized return address will be provided to you in writing after your return request has been reviewed and approved.

Do not return products to our legal business address unless our customer support team expressly instructs you to do so in writing.

Products sent to an unauthorized address, returned without prior approval, or sent without sufficient identifying information may be delayed, refused, lost, or ineligible for processing.

4. Return Shipping Costs

For returns based on a change of mind, incorrect selection, unsuitable size or dimensions, personal preference, or another reason not caused by Abodewish:

• The customer is generally responsible for return shipping costs.

• Original shipping charges are generally non-refundable.

• The customer is responsible for using a suitable and trackable return method.

• The customer bears the risk of loss or damage until the return is received at the authorized return location.

If the product is verified as damaged, defective, materially misdescribed, incomplete, or incorrectly shipped because of our error, Abodewish may provide:

• A prepaid return label;

• Reimbursement of reasonable return shipping costs;

• A replacement;

• Replacement components;

• A partial refund; or

• A full refund.

The appropriate resolution will depend on the nature of the issue, product availability, applicable law, and the evidence provided.

We do not accept cash-on-delivery returns or returns that require us to pay unauthorized postage, customs charges, handling fees, or collection fees.

5. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible. We recommend contacting us within 7 days after delivery so that we can investigate the issue efficiently with the carrier or fulfillment provider.

Please retain:

• The product;

• All original packaging;

• Shipping cartons;

• Shipping labels;

• Included accessories and components; and

• Clear photographs or video showing the issue.

Depending on the circumstances, we may offer a replacement, replacement component, partial refund, full refund, or another appropriate remedy.

We may request additional information reasonably necessary to verify the claim. Failure to provide sufficient evidence may prevent us from confirming the reported issue.

The recommended 7-day reporting period does not eliminate any mandatory rights that may apply under applicable law.

6. Non-Returnable Items

Unless required otherwise by applicable law, the following products may not be eligible for return:

• Gift cards and store credit;

• Products clearly marked as final sale or non-returnable before purchase;

• Customized, personalized, engraved, or made-to-order products;

• Products damaged through misuse, neglect, improper care, improper installation, or unauthorized modification;

• Products returned with missing parts, accessories, packaging, manuals, or components;

• Used, washed, stained, contaminated, or materially altered products;

• Opened hygiene-sensitive products that cannot safely be resold;

• Perishable products or products with a limited shelf life;

• Products that present a health or safety risk after opening or use; and

• Items returned after the applicable return period without prior written approval.

A product will not be treated as final sale unless that restriction was disclosed before purchase or the restriction is otherwise permitted by applicable law.

7. Product Measurements, Materials, and Appearance

Customers are responsible for reviewing product descriptions, measurements, dimensions, materials, colors, compatibility information, care instructions, and intended uses before placing an order.

Minor differences may occur because of:

• Screen and monitor settings;

• Lighting conditions;

• Manual measurement;

• Natural variations in wood, stone, ceramic, glass, fabric, or handmade materials; and

• Reasonable manufacturing variations.

Minor variations that do not materially affect the product’s function or substantially differ from the product description may not qualify as defects.

This section does not apply where a product is materially misrepresented, unsafe, defective, or otherwise subject to mandatory consumer remedies.

8. Return Inspection

Returned products are inspected after they arrive at the authorized return location.

We may review:

• The condition of the product;

• Whether all components were returned;

• Whether the correct product was returned;

• Whether the product shows signs of use or damage;

• Whether the return was sent within the required period; and

• Whether the return complies with the instructions provided.

If a return does not meet the stated conditions, we may reject the return or reduce the refund to account for loss in value, missing parts, unauthorized use, or damage, but only to the extent permitted by applicable law.

We will notify you if additional information is required or if the return is not approved.

9. Refund Processing

After an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method within 10 business days after the inspection is completed.

After we issue a refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account. This additional processing time is outside our direct control.

Abodewish is not responsible for delays caused solely by a bank, card issuer, or payment provider after the refund has been properly submitted.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at mroslijanty@gmail.com.

10. Original Shipping Charges

Original shipping charges are generally non-refundable when a customer returns a correctly supplied product because of a change of mind, personal preference, incorrect selection, or another reason not caused by Abodewish.

Original shipping charges may be refunded when:

• We shipped the wrong product;

• The product was verified as damaged or defective when delivered;

• The order was materially different from its description;

• The order was canceled before shipment;

• The product could not be shipped; or

• A refund of shipping charges is required by applicable law.

11. Exchanges and Replacements

We do not guarantee direct exchanges for change-of-mind returns because product availability may change.

For a different color, design, style, or product, the customer may be required to return the original product and place a new order.

For damaged, defective, incomplete, or incorrectly shipped products, we may offer a replacement instead of a refund when appropriate.

A replacement is subject to availability. If a replacement is unavailable, another remedy, including a partial or full refund, may be offered.

We will not substitute a materially different product without the customer’s agreement.

12. Order Cancellations

You may request an order cancellation by contacting us as soon as possible.

Cancellation requests are not guaranteed because orders may enter processing or fulfillment shortly after being placed.

If an order has not entered fulfillment, we may approve the cancellation and issue a refund to the original payment method.

Once an order has entered processing, been transferred to a fulfillment provider, or been shipped, cancellation may no longer be possible. The customer may need to wait for delivery and request a return under this policy.

If we cannot ship an order within the time communicated to the customer, we will provide the customer with the options and remedies required by applicable law, which may include agreeing to a revised shipping timeframe or canceling the unshipped order for a full refund.

13. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order has not yet entered fulfillment, we may attempt to update the address upon request. Address changes are not guaranteed.

If a package is returned because of:

• An incorrect or incomplete address;

• Refusal of delivery;

• Failure to collect the package;

• An inaccessible delivery location; or

• Another circumstance attributable to the recipient,

we may offer reshipment after any additional shipping or carrier charges are paid.

Where a refund is approved, actual shipping, return, handling, or carrier charges may be deducted from the refund to the extent permitted by applicable law.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm the delivery address on your order;

• Check entrances, mailrooms, parcel lockers, reception areas, and other safe locations;

• Ask household members, neighbors, reception staff, or property management;

• Allow a reasonable period in case the carrier marked the package delivered before final placement; and

• Contact the shipping carrier for delivery details.

After completing these steps, contact us with your order number and any carrier case or reference number.

We will assist with an investigation when reasonably possible. A replacement or refund is not automatically guaranteed when carrier tracking confirms delivery and the available evidence does not establish loss, theft before delivery, or delivery to an incorrect location.

Nothing in this section limits rights that apply under applicable law.

15. Refused and Unclaimed Deliveries

Refusing a package or failing to collect it does not automatically constitute an approved return.

Packages refused or left unclaimed may be returned to a carrier facility, fulfillment center, supplier, or other location and may incur additional charges.

Any refund will be considered only after the package has been located, received, and reviewed. Original shipping, return shipping, carrier, customs, and handling charges may be deducted where permitted by law.

Customers should contact us before refusing a delivery.

16. International Returns, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage charges, and similar government or carrier fees are generally paid by the customer unless otherwise stated at checkout.

These amounts may be non-refundable because they are collected by governments, customs authorities, carriers, or other third parties.

Customers are generally responsible for return shipping, customs documentation, duties, taxes, brokerage charges, and related costs when the return is not caused by our error.

Customers must not return an international order without first receiving written instructions.

Mandatory consumer rights available in the customer’s country or region will continue to apply where legally required.

17. Refunds for Unshipped or Unavailable Products

If we determine that an ordered product cannot be supplied or shipped, we may cancel the affected product or order and issue a refund.

Refunds for merchandise that cannot be shipped will include the amounts required by applicable law. Store credit will not be substituted for a legally required monetary refund unless the customer expressly agrees and such substitution is permitted by law.

18. Charge Disputes

We encourage customers to contact us directly before submitting a payment dispute so that we have an opportunity to review and resolve the issue.

This request does not restrict a customer’s right to contact a bank, card issuer, payment provider, regulator, or other authorized organization.

Submitting false, misleading, duplicate, or fraudulent claims may result in the submission of relevant order, delivery, communication, and transaction records to the payment provider or other appropriate parties.

19. Policy Abuse and Fraud Prevention

We reserve the right to investigate suspected return abuse, identity misuse, altered evidence, false damage claims, product substitution, return of a different product, excessive return activity, or other fraudulent conduct.

Where permitted by law, we may reject claims that are reasonably determined to be fraudulent or abusive.

We may retain and disclose relevant information when reasonably necessary to protect our rights, respond to payment disputes, comply with legal obligations, or prevent fraud, subject to our Privacy Policy and applicable law.

20. Business and Contact Information

Store Name: Abodewish

Website: abodewish.us

Customer Support Email: mroslijanty@gmail.com

Customer Support Phone: +1 (936) 260-5549

Legal Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The legal business address above is provided for business and legal correspondence. It is not an authorized product return address unless Abodewish provides express written confirmation.

Email is our recommended support method because it allows us to review order details and maintain an accurate written record of the inquiry.

21. Changes to This Policy

We may update this Return & Refund Policy to reflect operational, legal, regulatory, or business changes.

The version in effect at the time of purchase will generally apply to that order, except where a later change is required by law or provides the customer with more favorable rights.

The “Last Updated” date at the beginning of this policy indicates when the policy was most recently revised.

22. Applicable Consumer Rights

This policy is intended to explain Abodewish’s standard return and refund procedures.

Nothing in this policy excludes, limits, waives, or replaces any warranty, remedy, cancellation right, refund right, or other consumer protection that cannot legally be excluded or limited.

Where this policy conflicts with a mandatory law applicable to a transaction, the mandatory law will control.