Contact information

Contact Us

Thank you for visiting Abodewish.

If you have questions about an order, product, delivery, return, refund, or store policy, please contact our customer support team using the information below.

Customer Support

Email: mroslijanty@gmail.com

Email is our primary customer support channel because it allows us to review your inquiry, order details, and previous correspondence accurately.

We typically review and respond to customer inquiries within 1–2 business days. Response times are estimates and may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.

Information to Include

To help us locate your order and respond efficiently, please include the following information when contacting us:

  • Your full name

  • Your order number

  • The email address used when placing the order

  • The product name, if applicable

  • A clear description of your question or concern

  • Relevant photographs, if your inquiry concerns a damaged, defective, incorrect, or incomplete item

Please do not send passwords, complete payment card numbers, bank account details, government identification numbers, or other unnecessary sensitive information by email.

Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible.

Submitting a request does not guarantee that an order can be changed or canceled. Orders may enter processing or fulfillment shortly after they are placed. Any approved change, cancellation, return, or refund will be handled in accordance with our applicable store policies and applicable law.

Shipping and Delivery Inquiries

For questions about shipping or delivery, please include your order number and review any tracking information provided in your shipping confirmation email before contacting us.

Carrier tracking dates and delivery estimates may change after shipment because of carrier operations, weather, customs processing, address issues, or other circumstances outside our direct control.

Nothing in this section limits any rights or remedies available to customers under applicable consumer protection law.

Returns, Refunds, and Product Concerns

Return and refund requests are reviewed according to our Return & Refund Policy and applicable law.

Please contact us before returning an item. Products returned without the required return instructions or to an unauthorized address may not be identifiable or eligible for processing.

For damaged, defective, incorrect, or incomplete products, contact us promptly and provide clear photographs of:

  • The product received

  • The issue or damage

  • The product packaging

  • The shipping label, when relevant

Providing this information helps us review the issue but does not automatically guarantee a particular resolution. Each request is evaluated based on the order details, available evidence, applicable store policies, and applicable law.

Business Information

Store Name: Abodewish

Legal Business Name: [LEGAL BUSINESS NAME]

Business Type: Online Retail Store

Main Category: Housewarming Gifts, Home Décor, Kitchen Gifts, and Home Accessories

Official Website: abodewish.us

Customer Support Email: mroslijanty@gmail.com

Customer Support Phone: +1 (936) 260-5549

Business Address:
Unit 809, 8/F Brill Plaza 84 TO KWA WAN RD TO KWA WAN HONG KONG

Business Hours

Monday–Friday: 10:00 AM–6:00 PM (GMT+8)

Saturday, Sunday, and public holidays: Closed

Messages received outside business hours will normally be reviewed on the next business day.

Privacy

Information submitted through our contact form or by email will be used to review and respond to your inquiry, manage your order, prevent fraud or misuse, maintain business records, and fulfill our legal obligations.

For more information about how we collect, use, retain, and disclose personal information, please review our Privacy Policy.

Important Notice

Abodewish customer support cannot provide legal, medical, financial, or other professional advice.

Product information and customer support responses are provided for general assistance. Customers are responsible for reviewing product descriptions, measurements, materials, warnings, compatibility information, care instructions, and intended uses before purchasing or using a product.

This Contact Us page should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and any other policies displayed on our website.

Nothing on this page excludes, restricts, or modifies any consumer right or legal protection that cannot lawfully be excluded, restricted, or modified.